Frequently Asked Questions (FAQs)
We have listed the most frequently asked questions regarding visa on arrival below. However, if you have any further questions, feel free to contact us or post your questions on MVV Answers! You will receive an answer shortly.
About the designs
You will get the source file of this design.
After purchase, you can download the source file in "My orders".
We don't sell physical wallpapers,our products are design source files. After purchase you can download directly.
We don't sell physical wallpapers,our products are design source files. And the price on the webpage is the authorized price of this design.
A:You can contact us to describe your requirements. We will contact the designer for you.
We have partners in various countries who may be able to help you. View manufacturer.
You can click the report button and describe your situation. We will verify and give you feedback in time.
About the account
You can register via email or social account. Example: if you sign up through Google, you also sign in through Google later.
If you are sure that you registered by email.You can click "forget your password" in the login popup to reset your login password by your email.
The design source files you purchased will be recorded in "My orders". You can download the source files you purchased in this page.
Currently, the designs are uploaded by the designers in China , and the uploading function for other countries is still in preparation. So you may need to wait for some time. But you can contact us. We'll record that and let you know when it's ready.
About the purchase
Sorry, currently PIKOCEAN only supports payment in US dollar. But we will offer more acceptable currencies in the future.
The following situations may result in the failure to use coupons:
- The coupon has expired;
- The coupon has been bound to an unpaid order. You can check it in "My orders".
- Coupons cannot be used when buying previews package;
- Some coupons cannot be used when purchasing multiple designs.
You can add the designs you like to the shopping cart, select the designs you want to buy in the shopping cart, and click "buy now".
You can pay with your Visa/Master card on the Checkout page, or you can pay with your PayPal account or credit card on the PayPal page.
About the previews
Preview is a small picture which can be used as displaying on the website or making product brochures.But the previews is not clear enough for printing.
You find the preview in these ways:
- You can view your download history in “My preview”;
- You can search by preview file name;
- Try our search by image tool.
Please check out our How to Apply section for more information.
If you have downloaded the same preview before, you will not be charged twice.
First, make sure you don’t download Basis previews. Then,there will be a small amount of designer watermarks in the premium previews. Please do not worry, these are designers’ personal brand trademarks. In this case, please contact us for processing.
About the previews
The design is uploaded by the designers.
Click "report" button on the details page of the designs, submit the link of the original works and your evidence (you can see the details in Copyright), we will verify with the uploader and deal with it.